PRIVACY POLICY

Terms and Conditions

Gobanat Website

Grapes International Wholesale and Retail Company (owner of Gobanat.com website and store)

License No. 2024/25888

Introduction

Welcome to Gobanat, a Kuwaiti online store specialized in selling home supplies & Outside the home and daily life necessities that combine quality, practicality, and modern designs to meet the needs of every home. At Gobanat, we strive to provide an easy, secure, and reliable shopping experience for our customers within the State of Kuwait.

By using the Gobanat website or making a purchase through it, you agree to comply with the terms and conditions outlined below.

1. Definitions

• Website: Refers to the Gobanat online website.

• Customer / User: Any person who uses the website or makes a purchase through it.

• Products: All home supplies offered for sale on the website.

2. Website Use

• The user must be 18 years of age or older, or use the website under the supervision of a legal guardian.

• The website may not be used for any illegal purposes or in violation of the laws and regulations applicable in the State of Kuwait.

• Gobanat reserves the right to modify or discontinue any part of the website without prior notice.

3. Orders and Payment

• All orders are subject to availability and acceptance by the store.

• Displayed prices include/exclude Value Added Tax (VAT) as specified at checkout.

• Payments are processed through the available payment methods on the website (such as KNET or other approved methods).

4. Shipping and Delivery

• Delivery is available within the State of Kuwait only.

• Delivery times are estimated and may vary depending on location and operational conditions.

• Gobanat is not responsible for delays caused by circumstances beyond its control.

5. Intellectual Property

All content on the website (including texts, images, logos, and designs) is the property of Gobanat and may not be used, copied, or reproduced without prior permission.

6. Limitation of Liability

• Gobanat is not responsible for improper use of products after delivery.

• The store shall not be liable for any indirect damages resulting from the use of the website or products.

7. Amendments

Gobanat reserves the right to amend these terms and conditions at any time. Continued use of the website constitutes acceptance of such amendments.

Privacy Policy

At Gobanat, we are committed to protecting our customers’ privacy and maintaining the confidentiality of their information.

1. Information We Collect

• Name, phone number, and email address

• Delivery address

• Payment information (processed through secure payment service providers)

2. Use of Information

We use your information to:

• Process orders and complete purchases

• Improve our services and user experience

• Contact you regarding orders or promotional offers (with your consent)

3. Information Protection

We apply appropriate security measures to protect your data from unauthorized access, misuse, or disclosure.

4. Information Sharing

We do not sell or share your personal data with any third party, except as necessary to complete payment or delivery processes.

Return and Exchange Policy

1. Return or Exchange Period

Requests for return or exchange can be made within 14 days from the date of receiving the order.

2. Return Conditions

• The product must be in its original condition, unused, and in its original packaging.

• The invoice or proof of purchase must be provided.

3. Non-Returnable Products

• Products that have been used or damaged due to misuse.

• Products that have been opened and cannot be resold for health or consumable reasons (if applicable).

4. Refund Process

• After inspection and approval, the refund will be issued using the same payment method within a timeframe determined by the payment provider.

• Delivery fees are non-refundable unless the error was caused by the store.

5. Damaged or Incorrect Products

If a damaged or incorrect product is received, please contact us within 48 hours of delivery, and the issue will be resolved promptly.